FAQ
Where do I buy Ratel USA products?
You may purchase our products from any of our Authorized Dealers.
Do you offer an online catalog?
Yes. You can view and download all catalogs online at https://www.ratelusa.com
Can Ratel products be used in outdoor settings?
We do not recommend our products for outside use. They are rated for indoor use only.
Where can I find the model number?
Ratel does not mark the model number on the products. Exact model numbers can be found on your box or on your instruction sheet. If unavailable Please check on your receipt from place of purchases or you can identify the product on our web site.
I have a Ratel product, but cannot locate it on the Ratel USA site?
RatelUSA.com features our current product offering. If you cannot locate your product it could be discontinued. Please call us at 1-954-368-3889 for information regarding your product, or email us at service@ratelusa.com for assistance. Emailing photos of your product can make the identification process much faster.
Am I required to hire a certified plumber or can I install it myself?
While many faucets may easily be installed by you, we always recommend that you hire a certified plumber for all installations.
What finishes Ratel USA products are available in?
Varying between all of our product lines, we offer chrome, brushed nickel, oil rubbed bronze, gold and matte black finishes.
What is the difference between an undermount, above the counter, wall mount, and pedestal Vessel Sinks?
A standard Undermount Sink is recessed into the countertop and requires an undermount faucet. A Ceramic Vessel Sink will require a standard above the counter installation and must be accompanied by a vessel faucet. Ceramic Sinks are also available for above the counter installation, but the base of the sink contains a hole for an undermount faucet. Pedestal Ceramic Sinks require a floor mount installation and work best with undermount faucets.Wall-mount Ceramic Sinks also work best with undermount faucets.
How do I clean my Ratel faucet?
Simply rinse the faucet clean with clear water, and dry the faucet with a soft cotton cloth.
Can I use my existing drain assembly when installing a new faucet?
In most cases, yes. But if you're changing finishes, (i.e.,from chrome to brass), you'll probably want to change the drain assembly to match your new faucet finish.
Can you cut the marble top and with what?
You are not recommended to cut the marble top as this voids the warranty.
What can I use to clean my marble / wood top?
Dust the vanity frequently with a clean, soft, dry, lint-free cloth, as well as polish it on a regular basis. Clean the surface by rubbing in the direction of the grain. Use polishes that contain detergents, emulsifiers and mineral oil. Avoid using silicone cleaners and waxes. Clean up excess water and spills immediately. Use a blotting rather than a wiping action. Water left over a long period of time will cause white spots in the finish.
How to do daily care?
For daily care, use a soft cloth, warm water and mild soap. No abrasive scouring powder or pad that could cause grooves in top.
What to do if top is scratched?
For scratches, use non-abrasive auto wax.
My acrylic product is chipped / cracked. Can it be repaired?
Yes – you can obtain a list of professional surface repair agents from local home improvement contractors.
Do you have a repair kit for chips?
We do not have a repair kit for chips.